On September 12th, 2023, the GovTech Agency and Royal Civil Service Commission signed a momentous Service Level Agreement (SLA) with a strong emphasis on ICT & Digital Service Transformation. This agreement's primary goal is to establish centralized ICT services and provide robust network support by harnessing digital technologies, ultimately streamlining operations, enhancing citizen service delivery, and addressing issues like professional attrition and infrastructure burdens.This collaboration marks a significant stride in the GovTech Agency's mission to foster partnerships among government agencies and collectively drive the nation's digital transformation agenda.