The GovTech Agency is delighted to share the successful overhaul of the Citizen Service Portal, a collaborative effort with various stakeholders. This achievement reflects our collective dedication to enhancing the quality of public service delivery to citizens. The upgraded portal was officially launched to the public on November 22, 2023, coinciding with a auspicious Zakar. The portal can be accessed at: https://www.citizenservices.gov.bt/

In addition to elevating the visual appeal and user-friendliness, with a particular focus on mobile responsiveness, the updated Citizen Service Portal now integrates features tailored for collecting user feedback on individual services and overall experiences. The inclusion of a chatbot facility aligns with our commitment to continuously enhance citizen services.

The GovTech Agency remains dedicated to the ongoing monitoring and improvement of the platform, ensuring its sustained value for our citizens. We earnestly invite all users to actively contribute by sharing their valuable feedback, comments, or suggestions.

Lastly, we express our heartfelt gratitude to all stakeholders for their invaluable collaboration and support throughout this endeavor. We eagerly look forward to sustained collaboration at the same high level in the future.