Digital Service Operation and Maintenance Division
Mandates
- Continuous Service Monitoring/ upkeep of Critical Government systems
- Respond to and resolve incidents or service disruptions, minimizing downtime and user impact
- Implement and manage changes to digital services, ensuring they are properly documented, tested, and executed without disrupting operations.
- Provide a central point of contact for system owners/focal to report issues, request assistance, and receive support.
- Identify and address the root causes of recurring incidents to prevent future occurrences.
- Coordinate and manage the release of new features or updates into the production environment
- Deploy and configure digital services, applications in collaboration with teams from DSD & CSD
- Maintain comprehensive documentation of deployment processes and configurations
- Ensure patches, updates, and security fixes are regularly updated to maintain the security and stability of digital services.
- Ensure data backups and recovery procedures are implemented to ensure data integrity and availability.
- Monitor and address security vulnerabilities and incidents
- Implement security best practices to protect digital services from threats
- Carry out minor Software Maintenance [minor changes] and Bug Fixing
- Manage relationships with third-party vendors and service providers
- Maintain detailed documentation of systems, processes, and configurations
Team
Younten Jamtsho
Chief. ICT Officer
Dema
Dy. Chief ICT Officer
Rinzin Wangdi
ICT Officer
Choney Wangmo
Asst. ICT Officer
Ugyen Namgay
Asst. ICT Officer
Kinley Yoezer
Asst. ICT Officer
Praneesha Acharya
Asst. ICT Officer
Lam Dorji
Asst. ICT Officer
Dil Bdr Basnet
Asst. ICT Officer
Sangay Wangchuk
Asst. ICT Officer
Kuenzang Namgay
Asst. ICT Officer
Chimi Dema
Asst. ICT Officer
Choney Lhamo
Asst. ICT Officer
Tashi Wangmo
Asst. ICT Officer
Tseten Lhamo
Asst. ICT Officer
Norbu Wangchuk
Asst. ICT Officer
Dawa Gyeltshen
Asst. ICT Officer
Nima Lhamo
ICTTA
Neten Dema
ICTTA
Sangay Pelzang
ICTTA
Sonam Dema
ICTTA
Samten Lhamo
ICTTA
Sonam Cheki
ICTTA
Kesang Choden
ICTTA