Digital Service Transformation Division

Mandates

Aim to establish and develop a comprehensive Business Requirements Document (BRD) that clearly outlines the business needs, ensuring all stakeholders have a shared understanding of the objectives and requirements.
Actively collaborate with the Digital Service Development (DSD) Division and the Digital Operations and Maintenance (DSO&M) to facilitate efficient system development, ensure smooth implementation.
Onboard and manage stakeholders effectively through clear communication and continuous engagement.
Lead Business Process Reengineering (BPR) to optimize and streamline processes for better efficiency and service delivery.
Ensure Functional Quality Assurance by validating solutions against business requirements and expected outcomes.
Drive Continuous Improvement in processes, services, and technology to foster innovation and enhanced performance.

Offg. Chief

Sl.No	Name	Designation	Remarks
1	Jigme Choden	ICT Analyst	Active
2	Pema Gyeltshen	ICT Analyst	Active
3	Sonam Lhamo	Dy. Chief ICTO	EOL
4	Tshering Wangchuk	ICTO	EOL
5	Kezang Choden	ICTO	Active
6	Pema Selden	Asst. ICTO	Active
7	Dorji Tshering	Asst. ICTO	Active
8	Tshering Pema	Asst. ICTO	Active
9	Sonam Dorji	Asst. ICTO	Active
10	Kencho Pem	Asst. ICTO	Active
11	Phuntsho Dhendup	Asst. ICTO	Active
12	Tshewang Dema	Asst. ICTO	Active
13	Karma Nima	Asst. ICTO	Active
14	Kesang Choden Dorji	Asst. ICTO	Active
15	Wangchuk Kinley Dem	Asst. ICTO	Active
16	Rinchen Leki	Asst. ICTO	Active
17	Chimi Wangyel	Asst. ICTO	Active